Human SIGMA: Managing the Employee-Customer Encounter

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Fleming/Asplund
ISBN13:9781595620163
ISBN10:1595620168
Publisher:Gallup Press
Language:English
Author:John H. Fleming and Jim Asplund
Binding:Hardback
Pages:313
Sub Genre:Customer Service
SUPC: SDL938785112

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Country of Origin or Manufacture or Assembly	India
Common or Generic Name of the commodity	Business, Investing & Management
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About the Author

John Henry Fleming is the author of "The Legend of the Barefoot Mailman," a novel, and "Fearsome Creatures of Florida," a literary bestiary, and "The Book I Will Write," a serial novel-in-emails. His short stories have appeared in journals such as "McSweeney's," the "North American Review," "Mississippi Review," "Fourteen Hills," and "Carve," and have been anthologized in "100% Pure Florida Fiction" and in "The Future Dictionary of America." His awards include a Literature Fellowship from the State of Florida. He has a PhD in Creative Writing from The University of Louisiana-Lafayette, and is the founding editor of "Saw Palm: florida literature and art."

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Product Type: Non Fiction Books Business, Investing & Management Books
Brand: Books
Binding: Hardback
Language: English

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