The book presents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of issues on the market. This edition employs a strategic framework that identifies and illustrates facilities, inventory, transportation, and information as the key factors of operations management–to help readers better understand concepts important to today’s operations management professionals. Students and practitioners will be able to relate the operations management theories discussed in the book to their actual practice in the Indian companies.
About the Author
Jay Heizer is Professor Emeritus, the Jesse H. Jones Chair of Business Administration, Texas Lutheran University, Seguin, Texas. He has taught operations management courses in undergraduate, graduate, and executive programs.
Barry Render is Professor Emeritus, the Charles Harwood Professor of Operations Management, Crummer Graduate School of Business, Rollins College, Winter Park, Florida. He is currently Consulting Editor to Pearson Press.
Chuck Munson is Professor of Operations Management, Carson College of Business, Washington State University, Pullman, Washington.
Amit Sachan is Assistant Professor of Operations Management, Indian Institute of Management (IIM), Ranchi since June 2011. Professor Sachan has attended Global Colloquium on Participant-Centred Learning (GLOCOLL) at Harvard Business School campus, Boston, US. He has also attended Business Accreditation Seminar and Assurance of Learning Seminar organized by AACSB. Professor Sachan is recipient of the Dewang Mehta Award for Best Professor in Operations Management in November 2012. Professor Sachan teaches operations management (core and elective courses) at MBA, Executive MBA and Ph.D. levels in IIM Ranchi. His teaching¸ research and consulting interests are focused on services operations management and E-services.
Contents Table
Part one introduction to operations Management 1
• Chapter 1 Operations and Productivity 1
• Chapter 2 Operations Strategy in a Global Environment 31
• Chapter 3 Project Management 63
• Chapter 4 Forecasting
113 Part two Designing operations 171
• Chapter 5 Design of Goods and Services 171
o supplement 5 sustainability in the supply Chain 207
• Chapter 6 Managing Quality 227
o supplement 6 statistical process Control 261
• Chapter 7 Process Strategy 297
o supplement 7 Capacity and Constraint management 327
• Chapter 8 Location Strategies 361
• Chapter 9 Layout Strategies 391
• Chapter 10 Human Resources, Job Design, and Work Measurement 433
Part three Managing operations 471
• Chapter 11 Supply Chain Management 471
o supplement 11 supply Chain management analytics 503
• Chapter 12 Inventory Management 521
• Chapter 13 Aggregate Planning and S&OP 569
• Chapter 14 Material Requirements Planning (MRP) and ERP 605
• Chapter 15 Short-Term Scheduling 643
• Chapter 16 Lean Operations 679
• Chapter 17 Maintenance and Reliability 705
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