Pepperfry is an online marketplace, providing a platform to link the buyers and sellers on its website: They also provide certain additional services such as packaging, marketing, promotion, payment processing, customer support, merchandising on site etc.
Terms & Conditions
1. Pepperfry E-Gift Card(s) (referred to as “Pepperfry GCs" or Pepperfry GCs) are issued by Qwikcilver Solutions Pvt. Ltd. ("Qwikcilver") , a private limited company incorporated under the laws of India, and is authorized by the Reserve Bank of India ("RBI") to issue such Gift Cards.
2. PepperfryE- Gift Cards (Pepperfry GCs) so issued can be used for any purchase listed on www.pepperfry.com.
3. Pepperfry E-GCs will be valid for a period of 1 (One) year from the Date of Issue of Pepperfry GCs.
4. Pepperfry E-GCs can be redeemed by selecting the payment mode ”Pepperfry Gift Card”.
5. Pepperfry E-GCs cannot be redeemed on Pepperfry Mobile App.
6. No cash withdrawal is permissible against the Pepperfry GCs.
7. Pepperfry E-GCs cannot be used to purchase other Pepperfry Gift Cards, if any.
8. If the order value exceeds the Pepperfry E-GCs amount, the balance must be paid by Credit Card/Debit Card/Internet Banking/Wallets. Cash Pay, Part Pay and COD cannot be used to pay the balance amount.
9. If the order value is less than the amount of the Pepperfry GVs, the outstanding balance (after deduction of order value) will reflect under the same Pepperfry E-GCs and can be used for subsequent transactions till its validity.
10. In case the Order is cancelled by the Customer within the timeframe as mentioned in the Cancellation Policy, wherein the Customer has redeemed the Pepperfry E-GCs, in such scenario the Customers’ Pepperfry E-GCs shall be credited with the amount equivalent to the redemption amount. Once the Pepperfry E-GCs has been sent to you, you are bound to protect the Pepperfry E-GCs PIN or Gift Card number as confidential.
11. In the event of any misuse of Pepperfry E-Gift Cards due to loss of any such confidential details due to the fault of the purchaser, Qwikcilver, Trendsutra Platform Services Private Limited (Pepperfry.com) or their affiliates shall not be responsible for the same and no refund can be issued.
12. Qwikcilver/ Pepperfry.com reserves the right to cancel the Pepperfry E-GCs if the same have been found to be purchased with fraudulent means. In such cases, the funds shall be credited back to the same source from where these were received.
13. In the event the beneficiary/Know Your Customer ("KYC") details as per RBI Guidelines are found to be incorrect/insufficient, Pepperfry.com /Qwikcilver retain the right to cancel the Pepperfry E-GCs so issued. You agree and understand that Pepperfry E-GCs are a pre-paid payment Instrument subjected to regulations by RBI Under the RBI guidelines Pepperfry.com / Qwikcilver may be required to share KYC details of the purchaser/ redeemer of the Pepperfry E-GCs and/or any other information with relation to the purchase of the Pepperfry E-GCs and/or transaction undertaken using the Pepperfry E-GCs with RBI or such statutory authorities. Pepperfry.com / Qwikcilver may contact the purchaser/redeemer of the Pepperfry E-GCs for any such information.
14. The Company shall, at all times, keep the passwords that are created by the Company or its customers/beneficiaries on the Website and the Gift Card Pin generated strictly confidential and not reveal the same to any person or entity.
15. For the detailed Terms and Conditions applicable to Pepperfry E-GCs, please visit on our TnC page www.pepperfry.com/gv-tnc.html.
16. No returns and no refunds on gift cards, E- gift cards and gift vouchers shipped by woohoo.in. Please check the refund policy at https://www.woohoo.in/faq for further details.
17. No fees or charges apply to E-Gift Cards The cardholder may request for the revalidation of the expired gift card. Upon receipt of such request the gift card may be revalidated after due verification and maybe subject to additional terms and conditions. Every holder of Gift Cards shall be required to add the value stored on such Gift Card into the Pepperfry Wallet/Pepperfry User Account as a pre-requisite to the redemption of the E-Gift Cards. The loading of the Gift card onto the Pepperfry Wallet/Pepperfry User Account shall constitute registration of the User.
18. Pepperfry (Trendsutra Platforms Services Private Limited) shall honour and consider requests for blocking of Gift Cards only from users who have registered in accordance with the terms above Please refer the Customer Grievance policy for dispute resolution, unauthorized transactions and liability related aspects at https://www.qwikcilver.com/grievance-policy
Steps to Redeem the card
1. Login into www.pepperfry.com.
2. Redeem by selecting the payment mode ”Pepperfry Gift Card”
3. Enter the 16-digit cardnumber and PIN to make the payment.
